Aims
To source and implement new issue-tracking software to replace a form-based system in 4 months.
Role
Sole implementer
Key Points
- Source and procure new software based on business requirements.
- Configure and administer software, including validation against business requirements.
- Create supporting user documentation.
- Provide user training.
- Creation of SQL procedures for project compliance checks and generation of KPIs.
Successes
- Completed project in two months.
- The software is still in use after 18 years despite losing supplier support. This is due to robust configuration and admin documentation.
Skills
- Process mapping
- Form design
- SQL Admin
- SQL Procedures
- Documentation creation
Tools used
- Visio
- TrackGear (issue tracking software)
- Excel
- Word
- SQL Server