A Product or Service Realisation diagram (also known as a process swim lane diagram) is essential in understanding the overall business. Most companies know what […]
Tales of an Auditee – Part 2
Following my previous post, I have some more tales from being audited. The first example has happened a couple of times. It is where a […]
Tales of a Auditee – Part 1
I have heard many tales of audits going wrong, but all seem to only be from the perspective of the auditor, which can make auditees […]
Keep It Simple Stupid
Using the KISS Principle
The Power of Why
Learning to ask Why is one of our most powerful tools in Qualiy.
Collaboration and Quality
Over the last twenty years, there have been many trends in Quality Management and Assurance aimed at ensuring the final product or service is fit […]